Last updated: 16 August 2026
These Terms & Conditions ("Terms") govern all bookings and participation in experiences operated by Liwa Camping Tours and Travel LLC (Licence No. CN-5098754, Unified Reg. 101-2026-1001671529), Office 42, Falcon Tower, Hamdan Street, Abu Dhabi, UAE ("Liwa Camping", "we", "us"). By booking, you accept these Terms on behalf of yourself and everyone in your party.
1. Bookings & payment
- A booking is confirmed only when we send written confirmation (WhatsApp or email) and the required payment is received.
- Standard packages: full payment or an agreed deposit at booking; balance due before departure. Private/corporate camps: per the written quotation.
- Prices are in AED and include VAT unless stated otherwise. Quotes are valid for 7 days.
- You must provide accurate participant details, including ages of children and any health conditions relevant to desert travel.
2. What's included
Each package page and your booking confirmation state exactly what is included (transfers, guide, camp, meals, activities). Anything not listed — personal purchases, travel insurance, items of a personal nature — is excluded.
3. Fitness, health & participation
- Desert experiences involve off-road driving, uneven terrain, heat, cold nights and remote locations. You must disclose medical conditions, pregnancy, or mobility issues at booking so we can advise suitability and plan safely.
- Dune driving is not recommended for guests with serious back, neck or heart conditions, or during pregnancy. Gentler routes are available on request.
- Children must be supervised by their parent/guardian at all times.
- You must follow guide instructions at all times. We may exclude, without refund, any participant whose conduct endangers themselves, others, wildlife or the environment, or who is under the influence of alcohol or drugs during driving activities.
4. Assumption of risk & liability
- Participation in desert activities carries inherent risks. You participate voluntarily and accept these risks for yourself and your minors.
- We operate as a licensed, insured tour operator and take all reasonable safety measures: licensed guides, maintained vehicles, first aid, communications equipment and route planning.
- To the maximum extent permitted by UAE law, our liability for any claim is limited to the amount paid for the affected booking. Nothing in these Terms excludes liability that cannot be excluded under UAE law, including for death or personal injury caused by our proven negligence.
- We are not liable for delays or failures caused by events beyond our reasonable control (see Section 6) or for your personal belongings.
- We strongly recommend personal travel insurance covering adventure activities.
5. Self-drive participants
- On Self-Drive Safari packages, you remain the driver and operator of your own vehicle, responsible for its roadworthiness, registration and insurance. Off-road use may not be covered by standard UAE motor policies — check with your insurer.
- Our escort, route planning and recovery services are support services, not an assumption of responsibility for your vehicle or driving.
- Convoy rules, speed and route instructions from the lead guide are mandatory.
6. Weather & force majeure
Desert conditions change. We may modify routes, timings or camp locations for safety (sandstorms, extreme heat, rain, government instructions). If we must cancel an experience entirely for such reasons, you choose a full refund or a free rebooking. No compensation is payable for changes made for safety or events beyond our control.
7. Cancellations & refunds
Cancellations are governed by our Refund & Cancellation Policy, which forms part of these Terms.
8. Photography & content
We may photograph experiences for our records and marketing. Identifiable guests are featured only with consent — see our Privacy Policy.
9. Environment & culture
Guests must respect the desert environment and local culture: no littering, no removal of plants or wildlife, no drones without permits, and appropriate behaviour near local communities and heritage sites. Fines imposed by authorities for guest misconduct are the guest's responsibility.
10. Complaints
Raise any issue with your guide immediately so we can fix it on the spot, or contact hello@liwacamping.com within 14 days of your experience. We respond within 7 business days.
11. Governing law
These Terms are governed by the laws of the United Arab Emirates and the Emirate of Abu Dhabi. Disputes are subject to the exclusive jurisdiction of the Abu Dhabi courts, after a good-faith attempt at amicable resolution.